PRIVACY POLICY
Last updated: August 2026
Norfolk Handmade respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Canadian privacy laws.
This Privacy Policy explains what information Norfolk collects, why we collect it, how it may be used or disclosed, and the choices available to you regarding your personal information.
Throughout this policy, “Norfolk,” “we,” “us,” and “our” refer to Norfolk Handmade.
1. Information We Collect
We may collect personal information that you provide directly to us when you:
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place an order;
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submit an inquiry or contact form;
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request information about a bespoke or made-to-order project;
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communicate with us by email, telephone, social media, or other means;
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subscribe to marketing communications, where offered; or
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otherwise interact with Norfolk.
Depending on the interaction, this information may include your name, email address, telephone number, billing address, shipping address, order information, product preferences, correspondence, and other information you choose to provide.
When you use our website, certain technical information may also be collected automatically, including your IP address, browser type, device information, approximate location, pages visited, referral source, and information about how you interact with the website.
2. How We Use Personal Information
Norfolk uses personal information only for purposes that are reasonably connected to our business and that have been identified at or before the time the information is collected.
These purposes may include processing and fulfilling orders, communicating about purchases or projects, preparing bespoke or made-to-order quotations, arranging shipping and delivery, providing customer service, responding to inquiries, maintaining business records, improving our website and services, preventing fraud or misuse, complying with legal obligations, and sending marketing communications where you have consented to receive them.
We will not use personal information for a materially different purpose without obtaining additional consent where required by law.
3. Orders and Payment Information
When you make a purchase, we collect the information necessary to process and fulfill your order.
Payment transactions are processed through third-party payment providers made available through our website or otherwise selected for the transaction. These providers process payment information in accordance with their own privacy and security practices.
Norfolk does not use payment information for purposes unrelated to completing or administering your transaction.
4. Website Hosting and Wix
The Norfolk website is hosted on the Wix.com platform.
Wix provides the online infrastructure that allows us to operate our website, receive inquiries, and offer products and services online.
Information submitted through the website may therefore be stored or processed using Wix systems, databases, applications, and service providers.
Wix's handling of information is also subject to Wix's own privacy practices.
5. Service Providers
Norfolk may use trusted third-party service providers to perform functions necessary to operate the business.
These may include website hosting and ecommerce providers, payment processors, shipping carriers, email providers, analytics services, professional advisers, and other service providers used to fulfill orders or operate the website.
We provide these parties only with the information reasonably required to perform the applicable service.
Norfolk does not sell personal information.
6. Information Processed Outside Canada
Some of the technology and service providers used by Norfolk may store or process personal information outside Canada.
As a result, information may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law-enforcement authorities, or government agencies in that jurisdiction where legally required.
Norfolk remains responsible for personal information under its control and takes reasonable steps to use service providers that provide appropriate protection for personal information.
7. Cookies and Similar Technologies
The Norfolk website may use cookies and similar technologies.
Cookies are small data files stored on your browser or device. They may be used to operate essential website functions, remember preferences, maintain shopping or checkout functionality, understand website usage, measure performance, and support other website features.
Some cookies are necessary for the website to function properly. Other cookies, such as analytics or marketing cookies, may be optional depending on your location and the configuration of the website.
Where required, you may be given the opportunity to accept or decline non-essential cookies through the website's cookie settings.
You may also control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
8. Analytics
Norfolk may use website analytics tools to understand how visitors use the website and to improve its performance and content.
Analytics information may include device information, browser information, approximate location, referral source, pages viewed, time spent on the website, and interactions with website features.
Where required by applicable law, non-essential analytics technologies are used only after appropriate consent has been obtained.
9. Marketing Communications
If you choose to receive promotional emails or other marketing communications from Norfolk, we may use the contact information you provide for that purpose.
You may withdraw your consent to receive marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Withdrawing consent to marketing communications will not prevent us from sending transactional or service-related communications that are necessary in connection with an order, project, or existing business relationship.
10. Retention of Personal Information
Norfolk retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to satisfy legitimate business, accounting, tax, contractual, or legal requirements.
Retention periods may vary depending on the nature of the information and the reason it was collected.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.
11. Safeguards
Norfolk uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information under our control.
These safeguards are intended to protect information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
No method of electronic transmission or storage is completely secure. While we take reasonable measures to protect personal information, absolute security cannot be guaranteed.
12. Accessing or Correcting Your Information
You may request access to personal information Norfolk holds about you and may ask that inaccurate or incomplete information be corrected.
We may need to verify your identity before responding to a request.
Access may be limited in certain circumstances permitted or required by law, including where providing access would reveal personal information about another person or information protected by legal privilege.
To make an access or correction request, contact the Privacy Officer using the information below.
13. Withdrawing Consent
Where Norfolk relies on your consent to collect, use, or disclose personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.
Withdrawal of consent may affect our ability to provide a product or service where the information is necessary to complete the transaction or provide the requested service.
14. Privacy of Children
Norfolk's website and products are not directed toward children, and we do not knowingly collect personal information from children for marketing purposes.
If we become aware that personal information has been collected from a child without appropriate consent where consent is required, we will take reasonable steps to address the situation.
15. Third-Party Websites
The Norfolk website may contain links to third-party websites, social media platforms, or other online services.
Norfolk is not responsible for the privacy practices or content of websites or services operated by third parties. We encourage you to review the privacy policies of those services before providing personal information.
16. Privacy Breaches
If Norfolk becomes aware of a breach involving personal information, we will assess the circumstances and take reasonable steps to contain and address the breach.
Where required by applicable law, we will notify affected individuals and report the breach to the appropriate privacy authority.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers, or legal obligations.
The current version will be posted on this page with the date of the most recent update.
If a change materially affects how we use personal information previously collected, we will take any additional steps required by applicable privacy law.
18. Privacy Questions, Requests, or Complaints
Norfolk has designated a Privacy Officer who is responsible for our privacy practices.
Questions, access requests, correction requests, withdrawal-of-consent requests, or complaints regarding the handling of personal information may be directed to:
Privacy Officer
Norfolk Handmade
Toronto, Ontario, Canada
Email: info@norfolkhandmade.com
We will review privacy inquiries and complaints and respond within a reasonable period.
Thank
If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or another privacy regulator with jurisdiction over the matter.